Policies

Children

While we welcome children who have an appointment, we do not have the facilities to watch children during their parent’s appointment. A gentle reminder for yourself and for others, a salon is a place to enjoy and relax. In order to best accommodate our clients, we request a 24-hour notification for any changes or cancellations.

Gift Certificates

Gift certificates are available in all denominations and are valid for 12 months after issue date. Gift certificates are not redeemable for cash.

Appointments

Please arrive 10 minutes before your appointment time to enjoy a hot or cold refreshment and check in for your appointment.

If you arrive 15 minutes late for an appointment, we may have to shorten your service or reschedule your appointment. We always try our best to accommodate you, but if we can not, we will find the next best time that fits your schedule.

Cancellation Policy

Life is unpredictable—we totally get it. If you need to cancel or reschedule your appointment, you can email us at col[email protected].  Or, if you prefer to sort out the details on the phone, call (770) 752-8092 and a guest expert will be happy to help you.

Please allow a minimum notice of 24 hours when cancelling an appointment. We do value our time with you and ask that you do the same. After two no-show appointments or two cancellations on the day of appointment, we require a non-refundable credit card deposit when making your next appointment.